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Deliver
At Esos, we inspect every piece with care before it reaches you — because we believe elegance starts with trust.
We design for women who value quality, fit, and confidence. And your satisfaction is always part of the design.
Returns & Exchanges
We accept returns and exchanges only in the following cases:
* A clear manufacturing defect
* The size doesn’t fit you right
To request a return or exchange:
* You must report the issue on the same day of delivery
* The item must be:
◦ Unworn
◦ Unwashed
◦ In original condition with all tags and packaging intact
Processing & Shipping
* Exchange or return requests are processed within 7 to 12 working days
* A shipping fee of 60 EGP applies — unless the issue is from our side
Final Note
Our policy may evolve as we grow. Please revisit this page for the latest updates.
We’re here to make sure you always feel elegant, effortless, and empowered — in every Esos piece.
Thank you for choosing Esos.